Car Hire in Romford, Dagenham & Essex

Frequently Asked Questions

  • A full valid UK driving licence held for at least two years.
  • A check code from the DVLA – this can be obtained by visiting the DVLA website – https://www.gov.uk/view-driving-licence
  • Two forms of ID (e.g. recent utility bill or bank statement, no older than three months showing your name and address as on the licence and a valid credit or debit card in the name of the main hirer). If a credit or debit card is not in the main hirers name, the card holder will need to be present or sign a card authority form.

All hire vans up to and including Luton box vans can be driven on a standard car licence (Category B licence) as they will have a maximum gross/laden weight of 3.5 tonnes or less. Anyone wishing to drive a 15/17 seater minibus will need a Category D1 manual entitlement on their licence. If you took your car test before 01/01/1997 you should already have this but anyone who has taken their car test after 01/01/1997 will need to take a separate Category D1 test.

You must be aged between 21 and 75 and provide us with a full valid UK driving licence held for at least two years. Drivers under 25 years old are required to have been driving for at least two years and have a clean driving licence. Please note some vehicle age requirements may differ dependant on the vehicle required.

During the hire period, we ask all of our customers for a £250.00 GBP security deposit. Drivers between 21 years to 24 years, we will require a deposit of £500.00 GBP. Europe hires require a £750.00 GBP deposit and our minibus hires require a deposit of £500.00 GBP.

Security deposits are held by your bank for 10 working days on vehicles returned with no damage or additional charges applicable (Please note Monza, Metrobank & online banks will hold funds for 28 days).

In the event of an accident, damage or theft of the vehicle, you the customer are liable for the insurance excess of £1,000 GBP (25yrs to 69yrs) or £1,500.00 GBP (21yrs to 24yrs or 9 seater minibus) and £2,500.00 GBP on Minibuses which is set per incident/accident/loss. In the event of an accident or Non mechanical damage where the customer is at fault or theft whilst in your care, you the customer are fully liable for the rental cost of the vehicle whilst it is off fleet. If the vehicle is returned with damage, your security deposit or excess will be taken as a sale until all repair costings have been received. If an accident is reported as non-fault, then the security deposit will be taken as a sale until liability has been accepted by the other party. Non payment of damage costs will result in further action and you the customer will be liable for all associated costs for recovery of the outstanding bill.

Security deposits are held by your bank for 10 working days on vehicles returned with no damage or additional charges applicable (Please note Monza, Metrobank & online banks will hold funds for 28 days).

Tyres and windscreens are the sole responsibility of the hirer whilst in their care. All damage is recorded on collection and return of all vehicles. Our insurance does not cover windscreens, tyres or customer mis-use.

You (the customer) are responsible for the full cost for any roof or overhead damage.

We give a free mileage allowance of 150 miles per day or 1000 miles per week for vans, 300 miles per day or 1500 miles per week for minibuses and 250 miles per day or 1250 miles per week for cars. Europe hires have a mileage cap which will be arranged at the time of booking. Any additional miles over the free allowance are charged at 14p + VAT per mile.

It is the hirers responsibility to arrange payment for all charges of this kind. There is a £35.00+Vat administration charge per penalty charge that we receive.

We provide full 24 hour manufacturer breakdown cover at no extra cost. Full contact details are provided with your hirer vehicle, telling you what you need to do in the event of a problem occurring with your vehicle on hire from us.

Vehicles will only be reserved by using an acceptable credit or debit card, please note we do not accept pre-paid cards or apple pay (chip and pin only). We reserve the right to refuse or terminate any hire without prior notice. We accept all major credit and debit cards apart from Diners Club and American Express. We do not accept cash or cheque as a method of payment for deposits under any circumstances. All credit and debit cards used must be in the name of the main hirer of the vehicle. In order to accept 3rd party payments, the person paying must be present at the time of hiring.

Any amendments to the original booking are subject to a £10 administration charge. This charge also applies to cancellations and postponements. We only allow one postponement per booking and should you need to postpone again, the hire would be deemed as cancelled and the following cancellation policy will be enforced:

  • Up to 48 hours before rental commences – Non-return of deposit
  • 48 hours to 24 hours – 50% of full hire charge
  • 24 hours or no show – Full hire charge

All vehicles are provided on a like for like basis. We provide the vehicle with an amount of fuel requesting that you return the vehicle with the same amount. Failure to do this will result in a charge being levied per 1/8th tank. E.G. Hiring a car with a full tank and returning with 7/8ths will result in a charge for 1/8th tank. This means that we will not ask for a fuel deposit when the vehicle is collected and a £15.00 re-fuelling fee applies.

No vehicles can be returned outside of working hours, on Sundays or Bank Holidays as we are closed. Any vehicles that are left outside our premises and reported to us by our security team or the local Police, will incur a £90.00 out of hours call out charge.

There are no refunds for hire vehicles returned early.

  • A full valid UK driving licence held for at least two years.
  • A check code from the DVLA – this can be obtained by visiting the DVLA website – https://www.gov.uk/view-driving-licence
  • Two forms of ID (e.g. recent utility bill or bank statement, no older than three months showing your name and address as on the licence and a valid credit or debit card in the name of the main hirer). If a credit or debit card is not in the main hirers name, the card holder will need to be present or sign a card authority form.

All hire vans up to and including Luton box vans can be driven on a standard car licence (Category B licence) as they will have a maximum gross/laden weight of 3.5 tonnes or less. Anyone wishing to drive a 15/17 seater minibus will need a Category D1 manual entitlement on their licence. If you took your car test before 01/01/1997 you should already have this but anyone who has taken their car test after 01/01/1997 will need to take a separate Category D1 test.

You must be aged between 21 and 75 and provide us with a full valid UK driving licence held for at least two years. Drivers under 25 years old are required to have been driving for at least two years and have a clean driving licence. Please note some vehicle age requirements may differ dependant on the vehicle required.

During the hire period, we ask all of our customers for a £250.00 GBP security deposit. Drivers between 21 years to 24 years, we will require a deposit of £500.00 GBP. Europe hires require a £750.00 GBP deposit and our minibus hires require a deposit of £500.00 GBP.

Security deposits are held by your bank for 10 working days on vehicles returned with no damage or additional charges applicable (Please note Monza, Metrobank & online banks will hold funds for 28 days).

In the event of an accident, damage or theft of the vehicle, you the customer are liable for the insurance excess of £1,000 GBP (25yrs to 69yrs) or £1,500.00 GBP (21yrs to 24yrs or 9 seater minibus) and £2,500.00 GBP on Minibuses which is set per incident/accident/loss. In the event of an accident or Non mechanical damage where the customer is at fault or theft whilst in your care, you the customer are fully liable for the rental cost of the vehicle whilst it is off fleet. If the vehicle is returned with damage, your security deposit or excess will be taken as a sale until all repair costings have been received. If an accident is reported as non-fault, then the security deposit will be taken as a sale until liability has been accepted by the other party. Non payment of damage costs will result in further action and you the customer will be liable for all associated costs for recovery of the outstanding bill.

Security deposits are held by your bank for 10 working days on vehicles returned with no damage or additional charges applicable (Please note Monza, Metrobank & online banks will hold funds for 28 days).

Tyres and windscreens are the sole responsibility of the hirer whilst in their care. All damage is recorded on collection and return of all vehicles. Our insurance does not cover windscreens, tyres or customer mis-use.

You (the customer) are responsible for the full cost for any roof or overhead damage.

We give a free mileage allowance of 150 miles per day or 1000 miles per week for vans, 300 miles per day or 1500 miles per week for minibuses and 250 miles per day or 1250 miles per week for cars. Europe hires have a mileage cap which will be arranged at the time of booking. Any additional miles over the free allowance are charged at 14p + VAT per mile.

It is the hirers responsibility to arrange payment for all charges of this kind. There is a £35.00+Vat administration charge per penalty charge that we receive.

We provide full 24 hour manufacturer breakdown cover at no extra cost. Full contact details are provided with your hirer vehicle, telling you what you need to do in the event of a problem occurring with your vehicle on hire from us.

Vehicles will only be reserved by using an acceptable credit or debit card. We reserve the right to refuse or terminate any hire without prior notice. We accept all major credit and debit cards apart from Diners Club and American Express. We do not accept cash or cheque as a method of payment for deposits under any circumstances. All credit and debit cards used must be in the name of the main hirer of the vehicle. In order to accept 3rd party payments, the person paying must be present at the time of hiring.

Any amendments to the original booking are subject to a £10 administration charge. This charge also applies to cancellations and postponements. We only allow one postponement per booking and should you need to postpone again, the hire would be deemed as cancelled and the following cancellation policy will be enforced:

  • Up to 48 hours before rental commences – Non-return of deposit
  • 48 hours to 24 hours – 50% of full hire charge
  • 24 hours or no show – Full hire charge

All vehicles are provided on a like for like basis. We provide the vehicle with an amount of fuel requesting that you return the vehicle with the same amount. Failure to do this will result in a charge being levied per 1/8th tank. E.G. Hiring a car with a full tank and returning with 7/8ths will result in a charge for 1/8th tank. This means that we will not ask for a fuel deposit when the vehicle is collected and a £15.00 re-fuelling fee applies.

No vehicles can be returned outside of working hours, on Sundays or Bank Holidays as we are closed. Any vehicles that are left outside our premises and reported to us by our security team or the local Police, will incur a £90.00 out of hours call out charge.

There are no refunds for hire vehicles returned early.

Needing something a little bigger?

Cars are great but what about when you need that little bit of extra room, all our minibuses are fully air-conditioned and extremely comfortable.

See which one would work for you

Van rental from £40 per day!

We offer highly competitive prices on all of our self-drive hire services. If you are based in Dagenham or Romford and would like a quotation, then fill out our online contact form, or give us a call and a member of the team will be happy to help.

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